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The most important thing in communication is to hear what is not being said – Peter Drucker. What

Posted: Monday, 09 January, 2017  23:27 Report!
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Business Communication & Etiquette
1. When you are called upon to deliver a public speech, what should you bear in mind to garner an applause? Share the technique that one should follow to ensure that your speech is well received.
2. The most important thing in communication is to hear what is not being said – Peter Drucker. What does this statement highlight? Explain with examples.
3. You are the manager of a dynamic team at ABC Corporation. It is appraisal time and you have to discuss ratings with your team members. Raj has always been dedicated to the team goals and has time and again proven that he is ready for the next level. Samira who is a steady performer on the other hand is senior to Raj and next in line for promotion due to her seniority and experience in the organization. It is a close call and all eyes are on you.
a. Whom will you choose for promotion during the current appraisal cycle and why?
b. How will you communicate your decision to the person who has been passed over for promotion?

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The most important thing in communication is to hear what is not being said – Peter Drucker. What
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